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New Member
posted Oct 31, 2019 1:03:53 AM

Cannot enter my telephone # in any format (I have tried them all) and cannot leave the line blank?

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1 Best answer
Level 13
Oct 31, 2019 1:03:55 AM

When entering your phone number in TurboTax Standard, enter all the numbers without any special characters.  For example, 4163337890.  You do not need to put any spaces or dashes or a 1 before the number.

4 Replies
Level 13
Oct 31, 2019 1:03:55 AM

When entering your phone number in TurboTax Standard, enter all the numbers without any special characters.  For example, 4163337890.  You do not need to put any spaces or dashes or a 1 before the number.

New Member
Oct 31, 2019 1:03:56 AM

This still does not work for me, after several attempts.

New Member
Oct 31, 2019 1:03:57 AM

Agreed - Terrible experience. This happens because YOY carry forward pre-populates the field in the wrong format.

New Member
Feb 22, 2020 12:33:58 PM

Agree. I just tried to replace my old number with a new one and does not allow me.  It seems Intuit thinks that all their users are dumb and we do not know how to type a telephone number. 

We might be dumb for paying for this software, but not because we do not know how to enter a phone in a field that does not get focus or does not respond.