Cannot login to turbotax online

[DannyOelke]

I enter the email, and password correctly. It asks me to text a verification code to my cell phone but i never receive the text message.

and i have maxed out the attempts at the additional questions .

Now what do I do to get logged on ?

[Vi _L99]

Please try to change your password by following steps:

To Change a password in TurboTax Online

1. Log in to your account.
2. Click the Tools button in the upper-righthand corner.
3. Click Update Account.
4. In the Password section, click Edit.
5. Enter your current password and your new password in the appropriate fields.
6. Confirm your new password by retyping it in the Retype New Password field and then click Update.

If you do not remember your password:

1. Click the I forgot my user ID or password link on the TurboTax Online login page.
2. Provide the user ID or e-mail associated with the account you are logging into. This will trigger an e-mail to be sent to you.
3. If you cannot remember the user ID, or no longer have access to the e-mail account on record for TurboTax Online, you will need to create a new TurboTax Online account. 

This short video tutorial will guide you through the process of resetting it.

If you require further assistance please contact our phone support team for further assistance or contact us directly on Facebook or Twitter.