When I open Turbo Tax 2021 and open an existing file a message box pops up: "Looks like we've run into an error." then the program shuts down. Same result when I open the file directly.
I have uninstalled then installed with the same result. Updated my computer but same result.
I am running Windows 10. Thanks.
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
I cannot open my existing return either. When I click "open existing return" it seems almost as my computer does not read any files, all my files are empty... PDF, Excel, Word etc. I am wanting to edit a current return that I was working on.
When I phone for support it wants my support ID and asks about 10 times before it hangs up on me. I do not have a support ID number and cannot find one.
Hi I cannot open my turbotax file
I don’t know where the files went
is there a solution
I cannot find my files in turbotax
Help I cannot open it find my existing files in turbotax
why ?
@ffonglim Are you getting any error message?
Files should be in your 2024 folder, if saved. search for .tt24