☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 13, 2023 8:16:33 AM

Cannot purchase Audit Defense because of failed connection to ReCaptcha

Trying to purchase Audit Defense from within Turbotax 2022 Desktop and getting this error message "Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge." No issue with Internet connection.

0 1 263
1 Replies
Moderator
Mar 20, 2023 3:58:12 PM

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.