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New Member
posted Feb 19, 2026 12:21:40 PM

Cannot upload tt24 file

Hello

I bought online edition 2025 and desktop edition 2024, I am trying to upload my 2024 return, I select the return and enter my SIN and it just keeps saying "Something went wrong. Please try again."

It does this for every tt24 file I have. I tried re-downloading TT2024 and saving the files again and same error. 

 

Thanks

Matt

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1 Replies
Moderator
Feb 19, 2026 12:33:48 PM

Have you tried a different browser or cleared your cookies and cache? If not, try it. After you've completed these steps, start a new return. If the problem persists, we advise you to contact our product support team.

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/

 

After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

 

They are open Monday through Friday, 9 a.m. to 6 p.m. EST.

 

Thank you for choosing TurboTax.