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New Member
posted Mar 19, 2023 12:21:16 PM

change from cd version to online

Hi there, 

 

I have been purchasing the cd version of TurboTax for years.  After buying the 2022 version this month, I found out that my operating system is too old to run the program.  (I attempted to update the OS but I cannot).  As I rarely use my computer anymore, purchasing one just to run a yearly tax program is uneconomical.

 

Can I convert my cd version to an online one please?  Who would I have to contact for this?

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1 Replies
Intuit Alumni
Mar 24, 2023 7:47:27 AM

Please use this link to buy our TurboTax Online software.

 

You may need this TurboTax FAQ/video: How do I transfer last year’s tax information from TurboTax CD/Download to TurboTax Online?

 

You may apply for a refund here: How do I get a refund for a TurboTax product?

 

Thank you for choosing TurboTax.