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New Member
posted Feb 22, 2023 6:05:19 PM

Charitable Donation Optimizer problem

I run the Charitable Donation Optimizer and it comes back with the recommendation of putting all the chartable donations on my spouses taxes.  It says if we do so the total refund will be X$  The Graphical Summary is updated to show this too.  

I hit the Close button on the optimizer, and the graphical summary changes and shows the refunds/owing as if all the donations claimed on my taxes, so it is a smaller total return.  But all the donations are entered on my spouse's return, not mine so it shouldn't be doing that.  When I do a review, it shows the lower return as well and when I look at the actual Charitable Donations form it seems to be filled in correctly for all donations to be on my spouse's taxes.  

Is this a bug with the optimizer giving incorrect results or what? 

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1 Replies
Intuit Alumni
Feb 23, 2023 1:23:15 PM

We would need to see it happening. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance as they can view your screen, please call 1-888-829-8608.

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