Childcare expenses are not registering in line 21400 of the summary and thus my return amount is not changing

[user17738931502]

@TurboTaxAniqua, no one called me from Turbo Tax. 

[TurboTaxAniqua]

@user17738931502 I checked, and they tried calling, but no one answered. I've sent another request for a callback. Please allow 24-48 hours for a call back. I sincerely appreciate your patience. 

[user17755007497]

I'm having the same problem. I've been using Turbo Tax for years and this it the first time I've had this happen. Unfortunately this means I cant use Turbo Tax this year if I cant use it to claim Child Care expenses. That's not a glitch it's a show stopper. I'll have to look at alternative ways to file.

[TurboTaxAniqua]

@user17755007497 Did you call our phone support? If not, we suggest you contact our product support team. They have access to tools we don't have here in the community, like screenshare, and can investigate this issue for you.