Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
CanadaEnglishEN

Pick a language

CanadaFrançais United States of AmericaEnglish
cancel
Showing results for 
Search instead for 
Did you mean: 
Whaleflower
New Member

Code issues

I purchased a standard download from costco.  Broght it home and put it in my laptop.   It wont register so i gave up and logged in online and did my taxes on there.  When i went to file it asked me for the code and i put it in (from on the disk slip) and it dosent work.  

 

So am i out of luck?

2 Replies
TurboTaxNicola
Moderator

Code issues

I am sorry you are having difficulty with your purchase. If you are trying to register TurboTax CD/Download version, and it's not working, you can ignore it as it is not required to use the program.

 

Most installation issues can be resolved from uninstallation your software and reinstalling from the download version. Please see link below for you to download:

 

https://turbotax.intuit.ca/product/download/index.jsp

 

If you are still having issues, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). If the agent cannot resolve on the phone please ask for an escalation so it can be resolved at a higher level. 

 

https://support.turbotax.intuit.ca/contact/

Alexander Armstrong
New Member

Code issues

I bought the Basic turbo tax at Costco and my code will not work  my code is 

Please help me fix this   [email address removed]  [phone number removed]

v