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New Member
posted Apr 9, 2025 5:12:03 PM

codes not working for a second time /very disappointed

I bought tax program from Staples 

 downloaded software and of course would not recognize 16 didgit code 

tried for a refund  (staples would not refund)Bought one from costco and the same thing happened 

very dissapointed in turbotax this yr.have been a customer for over 15 yrs

.

will have to find alternative /cant buy turbo tax anymore!

0 1 670
1 Replies
Moderator
Apr 10, 2025 6:52:39 AM

Which version of TurboTax have you purchased? The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need. 

 

If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund 

 

You can purchase TurboTax Desktop version directly from our Website: https://turbotax.intuit.ca/tax/software/desktop

 

Thank you for choosing TurboTax.