Connectivity with Revenue Quebec

Even if you are using TurboTax Desktop/Download, please clear your cache/cookies, sign out of your return then restart your computer. 

Thank you for choosing TurboTax.

Hi Ginette,

Thank you for your quick reply,

I have cleared the cache and cookies from all three, edge, chrome and even windows 11 temporary storage and still did not work.

Please advise.

Regards,

Are you running as Administrator? Are you using TurboTax Online or TurboTax Desktop/Download?

Thank you for choosing TurboTax.

Yes, I am running TurboTax Desktop/Download as Admin.

Is there any anti-virus or firewall software that might be blocking the connection?

no

I'm having the same issue. CRA imported fine, but Quebec same error.

@katie10 Are you using TurboTax CD/Download or TurboTax Online?

I'm using the TurboTax downloaded program.

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

same issue !  

Can not get help by the number [phone number removed] ! 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the message asks if you wish to receive an email say NO then say "speak to a representative" and hold the line to speak with someone.

​​​​​​​Thank you for choosing TurboTax.