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mariacicciarella
New Member
posted Jan 31, 2025 4:20:36 PM

CRA has not received my 2021 tax return completed through netfile.

Please look into this. There is nowhere on your site where I can contact customer support to deal with questions and concerns. Very upset!!!!!

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1 Replies
TurboTaxSusan
Moderator
Jan 31, 2025 4:42:39 PM

Did you get a NETFILE confirmation code for your 2021 tax return? If you didn't get a confirmation code then your return was not sent successfully. If you used TurboTax Desktop, please try submitting your return today if possible, as NETFILE is going down for maintenance on February 1st and won't re-open until February 24, 2025. 

 

If you used TurboTax Online in 2021, then unfortunately the TurboTax service for that has been discontinued, so you won't be able to reopen your 2021 return to file it. If you have a Windows 10/11 PC you can use TurboTax Desktop to remake and file your return.   

 

If you would like to contact our phone support team you can do so at 1-888-829-8608.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
  • 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.