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InigoMontoya0
Returning Member
posted Mar 22, 2025 6:48:50 PM

CRA reassesed me for 2021,22,23 because TurboTax submitted the ON CARE credit - how do I file a claim against TurboTax

CRA reassesed me for 2021,22,23 because TurboTax submitted the ON CARE credit. This seems to be a common problem. How do I file a claim against TurboTax - all the links explaining how to file a "100% Accurate Calculations Guarantee" claim seem old or broken.

 

Tried calling support, but the wait is hours long - can a support person arrange to call or email me the information?

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3 Replies
TurboTaxAniqua
Moderator
Mar 23, 2025 11:24:42 AM

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-turbotax-100-accurate-calculations/L1WD8SJSR_CA_en_CA

 

Thank you for choosing TurboTax.

InigoMontoya0
Returning Member
Mar 23, 2025 12:25:15 PM

 

That link says:

 

Step 2

  1. Go to our Contact Us page.

  2. Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID.Call the number provided. A specialist will process your claim.

 

But there are no prompts on the Contact Us page or any place to enter information on the contact us page that I can see. Where do I find the prompts to enter the information and get an incident ID?

 

TurboTaxAniqua
Moderator
Mar 25, 2025 4:59:51 AM

Go to our Contact Us page. and enter your phone number; once you get connected to a product support, you can ask them for a case number.