CRA reassesed me for 2021,22,23 because TurboTax submitted the ON CARE credit. This seems to be a common problem. How do I file a claim against TurboTax - all the links explaining how to file a "100% Accurate Calculations Guarantee" claim seem old or broken.
Tried calling support, but the wait is hours long - can a support person arrange to call or email me the information?
This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-turbotax-100-accurate-calculations/L1WD8SJSR_CA_en_CA
Thank you for choosing TurboTax.
That link says:
Step 2
Go to our Contact Us page.
Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID.Call the number provided. A specialist will process your claim.
But there are no prompts on the Contact Us page or any place to enter information on the contact us page that I can see. Where do I find the prompts to enter the information and get an incident ID?
Go to our Contact Us page. and enter your phone number; once you get connected to a product support, you can ask them for a case number.
I purchased and used TurboTax to prepare my family 2021 to 2023 tax returns.
Two were reassessed by CRA for the ON CARE credit.
How do I apply for the TurboTax 100% Accurate Calculations Guarantee.
They should be reimbursed by TurboTax the interest and penalties charged by CRA
Please give me details on how to proceed.