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New Member
posted Oct 18, 2024 4:03:00 PM

CRA represent a Client Question ?

Hi folks,


The Represent a Client process appears to work best when the "Client" can approve the Representative request in the My Account seciton.

 

Our parents had their taxes performed by a son who since passed away.

All login information has been lost.

 

While we now have Power of Attorney, it does not help with the submission process.

The site simply keeps throwing errors.

 

Has anyone out there had experience with this process ?

Thanks

 

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1 Replies
Moderator
Oct 18, 2024 4:26:08 PM

I’m sorry to hear of your loss.

 

Are you having problems with the Canada Revenue Agency (CRA)’s website or with the TurboTax website?

 

If you are having issues with the CRA’s website, we would recommend calling them directly at 1-800-959-8281.

 

Please note that if one or both your parents owned a principal residence at the time of their passing, you would need to use TurboTax Download to prepare their taxes. TurboTax Online doesn’t have the needed form.