I am filing for myself and my wife. I have submitted my tax return however NETFILE is showing "rejected" for my wife with a result 15 and your account is locked message.
Yesterday, I talked with CRA with two different representatives which both confirmed that both of us CRA account is unlocked.
Its not our first tax return.
Her CRA account is not locked.
Does anyone have the same situation?
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As per CRA, Error code 15 means:
You have indicated this is a pre-bankruptcy return. Please delete the selected financial data statements. They should not be transmitted with a pre-bankruptcy return.
You can say NO to the bankruptcy question and then NETFILE.
However, If it is your first time filing an income tax return to the CRA, then it means CRA doesn't have any of your information. So you will need to print and mail your return this year, and next year you will be able to NetFile.
You will need to go back to the FIle section of your return and choose print to mail.
Where to mail your paper return.
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