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Returning Member
posted Mar 31, 2025 3:41:08 PM

CRA Result Code: 15

I keep getting this message how to fix it? I cannot file

0 5 2253
5 Replies
Moderator
Apr 1, 2025 1:11:40 PM

The CRA has locked your account due to too many failed attempts to Netfile (5xTimes maximum). You should contact the CRA to unlock the account.

 

Thanks for choosing TurboTax.

Returning Member
Apr 5, 2025 5:14:28 PM

Hi, can anyone help me with my situation? I have the code error 15, although I don’t even have my cra account yet, since it’s my first time filling, I’ve called them yesterday and they said that since I dont have an account, they cannot unlock it since I don’t possess one, why am I still getting this error 15??

Moderator
Apr 6, 2025 9:32:27 AM

@Babli You must print and mail your return to the CRA if they are unable to unlock the account and they do not have any of your information on file. If the CRA has nothing on file for you, they will not accept an electronic filing.

New Member
Apr 28, 2025 10:57:36 AM

My CRA Account is unlocked and I can access it.  What to do now?

 

Moderator
Apr 30, 2025 5:34:17 PM

@ksgauthier16 
 

If the CRA has locked your NETFILE account due to too many failed attempts to Netfile (5x times maximum). You should contact the CRA to unlock your NETFILE account.

 

If your MyAccount is locked, then you will also need to contact the CRA.

 

Thanks for choosing TurboTax.