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New Member
posted Nov 17, 2023 1:58:34 PM

CRA was unable to accept my NETFILE tax return

My account can't updated/connected to NETFILE and was locked already.

 

I received the message from system that I need to contact TurboTax Customer Support for assistance. Could you help solve this problem and let me know, what happen.

 

My received message is including this CRA Result Code: 15

 

Thank you

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1 Replies
Moderator
Nov 17, 2023 2:01:44 PM

Most first-time filers can't use NETFILE, they need to print and mail their returns to file. If you are using TurboTax Online, select File > Filing Hub* from the left side menu. Then click on "Print & Mail your return(s)" to go to a page where you can download a special version of your return to print off and mail.

 

*If you don’t see the Filing Hub option under File, then select CRA Online Mail and continue forward from there to get to the Filing Hub.

 

This CRA webpage has a list of where you can mail your return: https://www.canada.ca/en/revenue-agency/corporate/contact-information/where-mail-your-paper-t1-retur...

 

Thank you for choosing TurboTax.