I am using TurboTax Canada online edition for self-employed.
First issue. I prepared returns for both my parents. One of last steps is medical expenses. Your software would not let each parent claim their own medical expenses separately. Supposedly a known deficiency from past years. Why not just fix it? I was told I had to start over and prepare the returns separately and also needed to re-input all the data into each separate return. Very frustrating. (Also, your software doesn't allow all possible options for Disability Tax Credit and Attendant Care expenses and, in fact, if you answer questions correctly it prepares the return in a manner NOT permitted by CRA - not optimal! I had to build my own spreadsheet on the side to max out legally permitted deductions. Not that hard, you should be able to fix the software to do this.)
Second issue. This year, as in past years, I prepared returns for myself and my wife together. In past years I was charged the price for the self-employed edition (this year $45 +tax) for my return and the price of the basic edition (this year $20 + tax) for my wife's return as she is not self-employed and only needs a basic return. This year I was charged $45 for each return. When I called to correct, I was told too bad, CSR would not even acknowledge that you had changed the policy, and I was told I could "easily" rectify the problem by starting over and redoing both returns separately. Seems to be your "go to" answer for every problem! For $25 + tax I was not prepared to start both returns over from scratch!! I would appreciate a credit for the difference I overpaid. Thank you.
[NB: The second problem is exacerbated by the fact you encourage folks to complete returns first, and only after completion arrive at the payment desk where you get hit with the "surprise".]
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