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Level 2
posted Mar 3, 2025 5:14:56 PM

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

0 25 2583
24 Replies
Moderator
Mar 4, 2025 3:45:55 PM

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

 

Thanks for choosing TurboTax.

Level 2
Mar 6, 2025 7:02:44 AM

Well they should provide  refund. I have to do for my whole family and this is time consuming. 

Moderator
Mar 6, 2025 5:19:59 PM

@chatty1 There has been an update to TurboTax Online, so please try again. if it still doesn't work, please let us know at what part of the return you are seeing that error.

 

 

 

Level 2
Mar 6, 2025 5:53:39 PM

It still isn’t working this is what I am getting I am not able to do anything at all with this return. I can’t see anything but this screen.  The last button I hit was to do a review. And  I have been working on this for almost a week now. 

 

Moderator
Mar 6, 2025 11:23:06 PM

Can you please clarify when exactly do you get this error message?

Level 2
Mar 7, 2025 4:35:09 AM

It’s hard to explain when because I’m stuck on that screen as soon as I open it now. I hit the review button before it glitched.  As soon as I open it now I can’t do anything but see that screen. 

Moderator
Mar 9, 2025 12:14:45 AM

Can you please try again and let us know if the issue persists?

 

Thank you for choosing TurboTax.

Level 2
Mar 9, 2025 5:24:11 AM

Its still  on the same screen   Cant do anything with it

Moderator
Mar 10, 2025 3:12:53 PM

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

 

Level 2
Mar 11, 2025 1:44:41 PM

I get right to the end still. Hit the net file button. It says you didn’t review yet and hit the review button back to the same this wasn’t expected screen. If it doesn’t work soon I’m going to do it all over again on another program. I’m not buying this one again. 

Level 2
Mar 11, 2025 1:45:34 PM

I get right to the end still. Hit the net file button. It says you didn’t review yet and hit the review button back to the same this wasn’t expected screen. If it doesn’t work soon I’m going to do it all over again on another program. 

Level 2
Mar 11, 2025 1:58:26 PM

So I had 2 jammed up. Copied them both and filed them that way but lost 2 returns from my account to file 

Moderator
Mar 13, 2025 1:54:46 PM

@chatty1 We are aware of this issue and our team is working for a resolution. We appreciate your patience.

 

Level 2
Mar 14, 2025 2:48:17 PM

I have the same problem - I can't even open my return (I was almost finished and ready to file).  Error screenshot below (title of error page is "Oops! Something unexpected happened.")

Level 2
Mar 14, 2025 2:49:49 PM

Level 2
Mar 14, 2025 3:36:38 PM

You are right. The puppy helped. 

Level 2
Mar 14, 2025 4:54:40 PM

I’m glad the puppy helped you, but my taxes still can’t be filed :(

Level 2
Mar 15, 2025 8:23:28 AM

If you don’t mind losing one of your returns hit the copy button under your return then review and file. I did it to 3 of mine and for some reason it works 😡. So I lost half of my 8 return and had to pay for more. 

Level 2
Mar 15, 2025 8:53:36 AM

Thanks, but I tried copying it, and the copy has the exact same problem - I can’t even open it to review it!

Level 2
Mar 15, 2025 9:02:31 AM

Ugh. It worked for me 3 times just luck I guess. Big returns. Nice to get the money!! Nobody wants to wait a month. 

Level 2
Mar 15, 2025 9:37:31 AM

I'm self-employed and have to pay Intuit to do these returns ($120/yr for me and my partner)... I guess Intuit won't get our business this year, or in future, as I can't possibly even access all the work I've done on my taxes this year.  If I have to redo it all with another company's product, I'm never coming back to use Intuit...

Level 2
Mar 15, 2025 10:06:05 AM

It’s sooo much work 😟

Level 2
Mar 15, 2025 10:08:34 AM

Chatty1, could you please unmark my reply above (screenshot with the puppy) as the resolution to this post?  I fear Intuit support won’t read it any more if it is considered “solved”, which it is not… :(

Level 2
Mar 15, 2025 12:30:54 PM

I don’t know if I did that by accident but I think I unchecked it!