@Disgusted2 We have checked our system and, yes, it appears that you have made 2 purchases of the same product.
When needed, you can contact our product support team by phone Monday through Friday, 9 AM to 6 PM ET at 1-888-829-8608.
During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:
9 AM to midnight ET for English support
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We have just refunded the purchase for the software that was not installed (order number finishing by 4449). We sent you, in Private message, your refund confirmation number.
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