I downloaded my 2020 TT Standard edition and it appears to have installed fine. When it attempts to start, I get the splash screen, then a rectangle screen with the title and empty white space where the window content should be placed. I am assuming that this is the activation code screen, but I'm not sure.
I've used TurboTax for many years without any install problems, but on an older machine. This year I am on a newer machine with the latest Windows Home 10 install, 11th generation i5, 16GB RAM, and 1TB hard drive, so the machine should be more than able to handle any program.
Please provide guidance on what should be the next steps as I would like to remain with TurboTax if possible.
Yippee! Finally, something works .. sort of! I followed the procedure that you used. When I changed the resolution down to 800x600, the activation screen showed up. There was no cursor so I just typed in my code. The "Activate" button didn't respond to my mouse click so I just went ahead and restored my resolution to the higher setting. Then I received the registration screen which I filled out and that was accepted and the program loaded. However, when I ran the program again, I got a pop-up that said that TT had not been accessed properly the last time and I was to log in as administrator. I did that and the program welcome screen showed up. Now I'm wondering what caused this - do you have any ideas? I can live with this, but I am curious.
I finally found the item below in the Help Centre/CD Download/Blank Screen Issue...links below.
When I tried this I found that there was no ICPContingency=0 statement in the TTConfig.ini file. So, I added a line and changed the =0 to =1 and saved.
I restarted the PC and launched TT then followed the balance of the steps to activate outside. It worked!!!
Perhaps just adding the ICPContingency=0 statement alone without changing it to 1 may have also worked.
If changing the DPI (Dots per inch) doesn’t fix the problem, try this:
- On your Windows (C:) drive, go to ProgramData\Intuit Canada\tt2020
- Locate the TTConfig.ini file and double-click to open it. A window opens.
- Locate ICPContingency=0 , then change the 0 to a 1 and save your changes.
- Launch TurboTax. A window with the message “An unexpected error occurred while activating the product” appears.
- Click on the Activate Outside button. The activation window will open in your default browser (e.g. Chrome, Firefox, Edge, etc.).
- Enter your 16-digit license code to activate the TurboTax software (make sure you’re using the license code provided for TurboTax CD/download edition)
- A window will pop up with the message “Looks like you have activated your product”
As a follow-up, I notice that there are issues on the US install as well. I tried the items in the link, https://ttlc.intuit.com/community/taxes/discussion/re-activation-2020/01/1743923#M618852, but with no success. I had high hopes that the 800x600 resolution would work, but it didn't.
Given that it is a 32 bit app, it probably has some untested old code causing the issue with the new windows 10 release.
Same problem here. Turbotax 2020 Standard download and install worked fine, but on launch the program checks for an update then displays an empty white program window. Wondering if the issue is that there is no update yet for this new release and the exception isn't handled.
Win 10 Home 19042.685.11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz. 64-bit operating system, x64-based processor.
I had posted here with the hope of a resolution for the issue I outlined. At this point, I have wasted money on a broken product that is of no use to me. I don't care about community badges, but rather I would like to get to use the product I have purchased.
Is there not someone from Intuit able to provide support for this issue? Please consider this a request for help.
I feel your pain. A Google search got me to the top-secret support page via the US web site:
Naturally they're only open "business hours" so I will try them on Monday.
Disappointing that actual support (as opposed to quick Q&A and community help) is impossible to find on their site.
Secret support phone number is [phone number removed]. Only available if you fill in an web form and submit from a cell phone -- doesn't work from a desktop PC -- great if you're doing your taxes on cell phone running Windows 10.
I held for 20 minutes and then got disconnected.
Second time I got a live operator who asked all the same info already entered on the web form.
Hi Stuart, I have the exact same issue. Worked fine for years on old computer but this year I'm on a new Windows 10 Home, intel i7, 16GB, 500GB touchscreen desktop. It's updated with the latest Windows 10 - version 20H2. I did place a call with Intuit already and shared my screen with an Intuit support person. She advised the blank screen is where you are supposed to be able to enter your License code. She said it must be my PC/Windows 10 and to talk to Microsoft. She suggested it may be related to my version of Microsoft Visual C++ which TurboTax uses; however, my PC was using the version (2015) TurboTax downloads/installs during the TurboTax installation process. I've also tried the latest version of MS Visual C++ 2015-2019 Redistributable (x64) and the (x86) but no change.
This is way more work than the purchaser of any software product should have to go through. I suspect that once enough people call and complain, Intuit will realize there's an issue with their product and fix it - hopefully. Intuit, feel free to jump in and respond please!
I went through the Intuit US Community link Stuart referred to and noticed it mentions the latest version of Windows 10 and PCs with SSD drives. My new PC has both. Launching TurboTax in compatibility mode didn't work and neither did trying to launch it in lower screen resolution 800x600. So, I'm still hooped.
Luckily I still have my old PC and may keep it around longer, just to do taxes.