Drop-down menus not working

I can’t fill out the forms because none of the drop-down menus are working. When I tried to tap the box for the drop down, the screen dims a bit, and only brightens if I tap outside of the box. This happens with any drop-down menu.I’ve tried to force closing the app, but no luck. I don’t see an option to contact an agent either. It seemed to be working when I try the 2024 return, but it didn’t work for 2023 or 2022.