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New Member
posted Mar 11, 2023 3:34:59 PM

Empty error during the review.

TurboTax gives me an empty error box when reviewing my return. So as I go through the review and get to errors it says there is one but the line is empty, no text, no description. Just the "fix" button. When I click the "fix" button it opens an empty screen and the only thing I can do is click "fix". Once I do that it gives me a "continue" button. I click but then when I move forward I seem to get stuck in an endless loop of review. When I go to NETFILE it says I did not review, which I did. I suspect this is linked to the empty error. I deleted the file and redid it and got the same issue so its not how I entered the info. Any ideas?

 

Thanks.

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1 Replies
Level 4
Mar 13, 2023 10:02:13 AM

Sign-out of your return, then please clean your cache and restart your computer. An image has been included below for guidance.

 

If the situation has not been  resolved, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us

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