Error 960576 issue and need to refile to add BC rent benefit

I got error 960576 and 3 times netfile failed. so finally after deleting BC rent benefit, done.

so now I need to refile so can you let me know when this issue will be solved?

I have to refile after this issue solved.

Thank you.

703

Intuit Alumni

Mar 7, 2024 5:22:15 AM

Once you receive your Notice of Assessment from the Canada Revenue Agency (CRA) you will be able to follow this TurboTax article and make the adjustment.

Thank you for choosing TurboTax.

New Member

Mar 7, 2024 4:33:31 PM

I also got this error when filing my brother-in-law and sister's returns. My sister had no income and I happened to file my brother-in-law's taxes first as part of a joint filing. In thinking about it I wondered whether switching the order would help, so I tried filing my sister's taxes (with success). Then I tried filing my brother-in-law's taxes and it too worked. The 960576 error had disappeared.

I am thinking that CRA rejected the original request because they did not have my sister's tax information yet.

I would be curious if this same solution might work for others.

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Error 960576 issue and need to refile to add BC rent benefit