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New Member
posted Mar 27, 2023 7:28:39 PM

Error Code 15

Hello, 

Please your help as my account shows the following: "Your account is locked. If you need assistance, please contact us. contact us"

 

Thank you,

0 1 177
1 Replies
Level 3
Mar 28, 2023 4:58:22 AM

You’ll need to contact the Canada Revenue Agency (CRA) to resolve this issue. Please call the CRA phone at 1-800-959-8281 to unlock your account.

 

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