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New Member
posted Jan 13, 2025 5:44:15 PM

Error Code 606 Invalid License Code with Turbotax Basic 2024

Hello, I recently downloaded Turbotax Basic for 2024 taxes.  I then purchased through Walmart online the license code box for activation.  I picked up the box today as it took Walmart 3 days to acquire it.  It used to be super easy with the CD.  I opened my account, entered the license code 16 digits exactly as indicated and received a 606 error code telling me that the license code was invalid.  I tried three times, same thing.  I closed out of my account, I shut off my laptop, and I tried again.  Same thing.  I then got to thinking maybe I need to update my browser, so I did.  Didn't make a difference, same error code.  Ok, so now I'm thinking I need to contact customer service.  Great , I am going to have to wait another day as customer service only re-opens at 9AM tomorrow.  I have used Turboxtax with the CD for years without issues.  Has anyone else come up with this problem.  Any ideas ?

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Moderator
Jan 14, 2025 11:38:34 AM

Unfortunately, you will need to contact our phone support team at 1-888-829-8608 as they will be better able to assist you.