Error Code: #95365: regarding T3 capital gain and Chart A of Form T936

I have the same problem and want guarantees that it will be fixed by Intuit so that I can netfile my 2024 return on time.

I paid for TurboTax Premier and I expect value for my money.

Overall I am disappointed with the software and the failure to fix the problem.

Check out this thread with update from Intuit:

https://turbotax.community.intuit.ca/community/troubleshooting/discussion/anyone-getting-error-code-95365-from-cra-when-trying-to-net[product key removed]n-i-believe-it-is-a/00/3615407

I received an email from TT on April 11, 2025 that directed me to a link regarding NETFILE error codes. My error code is 95365. I followed the TT instructions below and tried NETFILE again. The result was the same error code 95365, i.e. the TT solution did not work. I believe that the discrepancy in my TT return between Lines 17600 and 68140 is the reason for my 95365 error. That discrepancy has not been addressed by TT/CRA.

I purchased the standard TT initially. Upon starting my 2024 return in TT, I was advised to upgrade to the premier version of TT. I purchased the upgrade. Total cost of standard and premier packages was 86.10 CAD$. It appears to me that the 95365 error issue is not going to be resolved in time for me to successfully NETFILE from TT. I am probably going to have to print and mail my return. Basically, I have wasted $86 on TT software. I am not likely to use TT in the future. I feel somewhat cheated and misled.

BTW, after my first NETFILE error using TT I went to WealthSimple and entered my information as if I planned to NETFILE using WS. TT and WS gave me the same refund. I inspected the WS return, comparing it to the TT return, and found no differences. I did not attempt to NETFILE from WS because I expected to get the same error.

TT "So-Called"

Resolved error codes as of April 7, 2025

Error Code 95365

Error issue: There are entries for capital gains on T3 information slips and CRA has indicated that there may be a rounding issue.

Customer action: For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21 If the error persists, try rounding the box amounts (21 and 53) to the nearest dollar and submit via NETFILE once more. Try filing after April 7, 2025.

Expected resolution date: Adjustments were made to the production system on April 7, 2025 to address erroneous instances of this error code due to rounding issues.

This error 95365 is not just a rounding issue.  It also occurs if you have a capital loss, not just from a T5013 but also from a capital loss entered directly on schedule 3 , such as from a loss on sale of real estate.

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

Thank you for choosing TurboTax.

I have that problem too.

I also have this is issue, T936 is not capturing T3 amounts when T5008 reports a capital loss

Ok so today is April 14, and there actually was an update to TT desktop today which I have allowed to install.  Well, the box 68140 is still showing zero when I have a capital loss on schedule 3.  It continues to not populate with the total of all box 21 in the T3 slips.  This means I still cannot netfile my return, and I will get the dreaded 95365 error if I were foolish enough to try.   IT IS STILL BROKEN. 

Same problem here.

The “fix” did not solve the problem.

Form T936 does not reflect capital gains from T3 slips.

Not sure TurboTax knows how to fix the problem

Thank you for your feedback. As soon as the issue is resolved, we'll update this thread.

Thank you for your patience and choosing TurboTax.

I am having the same issue but with T5008. CRA 5008 download is not being added to Schedule 3 and consequently not picking up capital gains owing. 

According to the instructions for line 14 in Chart A section of T936, Box 68140 is supposed to be zero if you have a capital loss and your line 14 is therefore zero. You are not supposed to complete lines 15 to 19 in the Chart A section if you have a capital loss (i.e., line 14 is zero). TurboTax is completing T936 correctly (as are the other tax programs) but NetFile is reporting an error even though it is correct.

I believe we are waiting for CRA to correct NetFile.

This is not a TurboTax issue.  

The CRA has confirmed that this issue is affecting all CRA certified tax software. TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians. To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates. 

You can visit this website: EFILE news and program updates
 

Thank you for your patience and choosing TurboTax.

This is not just a CRA issue.

The TT software is not populatiing form T936 in regard capital gains from the T3 slip.

Again this is a TT error and needs to be corrected. Time is running out for clients to be able to net file.

TT was updated April 17, 2025.

I successfully NETFILED my return today. 

Before submitting my return I verified that T3 line 17600 was the same as T936 line 68140.

Thanks for the update.

@Rbpoirier This issue has been resolved. Please try again after updating the software. We sincerely thank you for your patience during this period.

Thank you for choosing TurboTax.