WORKAROUND THAT WORKED FOR ME: for dual return files (self/spouse):
For all T3s: enter 100% ownership at top and then half of all values into boxes, for each person. (I also only entered capital gains in box 53, using the same value as line 21, half the total, instead of dividing the time periods).
Then values for line 68140 on T936 were correct and agreed with Schedule 3 line 17600, and I could NETFILE both returns.
Thank you so much for sharing. Your entering way works for me, too.
I got the same error code yesterday. The first attempt I made at noon just changed the cents to a even amount so there are no round up or round down variance then I saved and resend it but I still got the same error message. Then I follow your way entering the amount for my share in my return and enter the remaining amount to my spouse account and work for us.
Thanks again.
I used a similar work around. For T3s and T4s that listed joint spouse/self ownership, listed 100% ownership to spouse and removed self data . I was able to submit tax return.
@Buchd1 Thank you for the feedback. We are aware of this issue, and our development team is working on a resolution. Once it is resolved, we will update you in this thread. We appreciate your patience.
Thought. I'm using Standard. Do the other versions on TurboTax work correctly for filing T3 information? IE: do the Deluxe or Premier versions work? If they do , is it possible for TurboTax to offer free upgrades so we can file our taxes? Do the online versions work properly?
@Buchd1 No, it's not possible. Our development team is working on a resolution.
We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.
Have been following for about 4 days now, and need to file soon for a refund. How long does it take programmers to get a number to be transposed to another form?
We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.
Please add me to your email list (for when this fix is ready). [email address removed] I've got to file soon. This is ridiculous.
@NF8694 wrote:How long does it take programmers to get a number to be transposed to another form?
Apparently, it takes the current crew of developers a long time to do such obviously simple changes. Speaking from personal experience as a developer that has worked on financial software for a multinational company for many years, I speculate that after the recent closing of Intuit’s Edmonton office, much of the maintenance of the existing code base is probably being done by freshers. How else can you explain the train wreck this year?
Thanks for sharing your brilliant work around. Truly great problem solving. However, if any Intuit developers are following these posts, please prioritize an actual fix for this bug in the code. Although the work around allows the return to be submitted via Netfile without errors, it does not necessarily allow the optimization of income splitting. This year it is optimal if I claim 100% of the capital gains included in our T3’s. If I use the work around then I am only claiming 50% and that reduces the refund by a few hundred dollars. Therefore, I would appreciate an actual fix so that I can submit my return, which was completed three days ago, via Netfile without leaving any of the refund on the table.
I reported the issue March 28 and there still is no fix. I am told they are inundated with calls regarding this issue, but there obviously is zero urgency to reach a resolution. I was just told by TurboTax support that if I want to file now, I should print my return and mail it. Unbelievable.
@GDR19 Someone more clever than me should look into filing a class action lawsuit.
We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.
I have the Premier edition and also got code 95365 when trying to Net File. Just got off the phone with Turbo tax and we tried to fix error, but no luck. Awaiting software update. Please advise when that has been done.
I spent several hours on the phone with a product tech. He tried everything to work around this problem with no luck. I was then issued a case number and told that I would get an email when problem was fixed. I did get an email last night saying that my case had been solved and closed. Upon trying to file today the problem is still there. No sure what Turbo is doing???????
Does anyone know if the software update today fixed the error code 95365. Can't keep submitting to CRA
I'm reluctant to keep trying.
Can you tell me if the software update today fixed the 95365 error? Reluctant to keep trying as CRA will lock me out.,
@russelg wrote:Does anyone know if the software update today fixed the error code 95365. Can't keep submitting to CRA
I'm reluctant to keep trying.
From what I’ve seen in the forums today, the answer seems to depend on your situation. If you are splitting capital gains with your spouse and you do not have capital losses on your T3’s and T5008’s, then the answer seems to be yes for most of those people.
The way to check BEFORE you attempt another Netfile is to see whether any of the conditions that trigger error 95365 still exist after you update. See the screenshot below for those triggers. If none of those triggers apply, then you are probably good to go.
I spoke to a Supervisor today at Turbo Tax who told me that it will not be fixed until early next week. Turbo Tax is working with CRA on the issue.
@Crisco007 No, an upgrade won't fix this issue. We are aware of this issue, and we have an ongoing investigation about this. As this is an error message between Tax software's and CRA system, our team is working in collaboration with them to resolve this issue as soon as possible.
We will inform you in this thread, as soon as we have news to share.
We thank you for your patience.
Please advise when this problem will be fixed, it seems to be taking far too long! I have tried the so called work arounds and they do not work for me. I feel that this problem is not being taken seriously and that intuit is holding their customers to ransom. We have paid for a service in good faith and it’s not being fulfilled! Please do better.