Please try to uninstall and reinstall your software.
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When you reinstalled, did you delete your cache? Are you using TurboTax Online or our Download software?
Thank you for choosing TurboTax.
I'm using the download version.
I've reinstalled a number of times.
It works fine on my old windows 10 computer.
Note I get the same error when I run 2022 and 2021 Turbotax
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Thank you for choosing TurboTax.
Have this error come up. I've uninstalled, cleared temp files, restarted and reinstalled 3 times. Even bought another copy of the download desktop program to make sure I had the 64bit option and still have the same error coming up. I tried to see if it would allow me to do the taxes without updating but it doesn't and won't do the filing or download from CRA.
I tried going to the contact us page and just keep going round in circles from one link to another with no spot to get actual help and I am not getting any answers.
I normally don't have issues with Turbotax. This is the first year that I'm disappointed in my experience.
Need some help here.
@Anita_Trott When you reinstalled, did you use the CD or the download from the website? Have you made sure that there is no anti-virus or security software blocking the program?
I downloaded from Intuit purchasing the desktop download.
@Anita_Trott Have you made sure that there is no anti-virus or security software blocking the program? Did you try running the program as an Administrator?