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New Member
posted Mar 31, 2023 5:43:03 PM

Error in Total Income summary on Turbo Tax Basic

I have reported an amount for social assistance from my T5007.  The T5007 downloaded from my CRA account is identical to the amount listed by TurboTax. However in the income summary the amount listed for social assistance is very different - almost 3 times as much. Why? And how can I correct that? 

0 2 539
2 Replies
Intuit Alumni
Apr 6, 2023 1:28:08 PM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us

​​​​​​​Thank you for choosing TurboTax.

New Member
Apr 6, 2023 6:00:29 PM

Thank you for the suggestion. You should know, however, that when we call that number we're asked to state the problem. I finally said "customer support" and then "technical issue"... after being asked whether I wanted info by text or email...with no offer of "human" help. Thankfully I then got through to a very helpful person who pointed out that the extra amount was my GIS payment. Problem solved