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Returning Member
posted Mar 2, 2023 9:02:06 AM

Error Message on my Name on personal Information Entry

Why this name "Graphielle Neihart" is getting an error in putting personal information. How could I file my return if my legal name is getting an error.

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1 Replies
Level 6
Mar 3, 2023 6:46:44 PM

The common error could be:

  1. The SIN and the surname you entered are not a match in CRA records. 
  2. Using a maiden name or married name that has not been updated on CRA records. If this is the case, the individual should visit: Update your CRA information: Change your name OR Update your CRA information: Change your marital status 
  3. Example: Smith Catherine was reported but should be Catherine smith in the typing field. Or Surname has not been entered on the slip.

 

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