Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Feb 20, 2023 4:51:15 AM

ERROR MESSAGE WHEN TRYING TO FILE

THIS IS THE ERROR MESSAGE I AM GETTING WHEN I TRY AND NETFILE?

 

The 'DonorConsentIndicator' element is invalid - The value '0' is invalid according to its datatype 'Token' - The Enumeration constraint failed.

 

PLEASE ADVISE ME HOW TO FIX THIS.

 

THANK YOU

0 7 1022
7 Replies
New Member
Feb 20, 2023 5:35:57 AM

Must be a software problem with the new 2023 version.

I have tried repeatedly to find a way to correct the error, but no information has been provided by Turbo.

What a complete and utter waste of my valuable time.

Turbo, are you listening? I'm not going to pay for your error. Fix the error or email me with a refund.

Returning Member
Feb 20, 2023 7:53:27 AM

Go to the very beginning,  and start over and it will bring you to the organ donation part.  This fixes the problem

New Member
Feb 20, 2023 8:17:33 AM

Thanks Evelyn, can't  seem to find the Organ donation check box anywhere starting at the beginning, even did a search on Help. Please be more specific as to where it is , as you claim it will fix the software error  (bug) which is preventing me from filing

Regards,

Don

Returning Member
Feb 20, 2023 8:47:27 AM

Hi Don,  if you start at the beginning of your taxes,  like at the intro,  and click thru it will bring you to the donor part 

Returning Member
Feb 20, 2023 8:51:54 AM

It’s with Canadian citizenship,  4th place under “my info”

 

it says do you authorize the cra to share your name and email with the government of Ontario ….

New Member
Feb 20, 2023 11:00:35 AM

Thanks again Evelyn, That worked and finally was able to submit to CRA

don

Returning Member
Feb 20, 2023 12:42:13 PM

Happy to help! 😊