I continue to get the following Error message "You have reported the sale of your principal residence, but the entry at field 17900 on Schedule 3 has more than one option...." when I click to fix the next screen message is
"You have reported the sale of your principal residence(s), but the entry at field 17900 on Schedule 3 has more than one option checked, has the wrong option checked or is missing."
However, I have only selected one option; it is the correct option and it is not missing. I contacted Product Support who gave me incorrect info. CRA - Netfile will not accept my submission because of the Error code. I have never had issues with Turbo Tax before but my patience is about to run out. Can anyone provide me with the "fix" for this? thanks
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I have the exact same problem. This is preventing me from Netfiling. This is a Turbotax software problem.
@johnarnold99 Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
I had the same problem and called TurboTax. The agent Sylvie F. solved my problem, but I cannot confirm how. I believe it was solved by somehow presenting me with a prompt in which I confirm husband and wife were co-owners of the sale of the principal residence. TurboTax had never presented me with that page. We were on the phone for a couple of hours, so I do not have simple procedure. This all started with my trying to fix a problem yesterday and realized I did not have the cost and selling price, so had to leave things in limbo until I got the numbers today. But it took Sylvie a couple of hours to get to the point that there were no outstanding fixes required to enable NetFile. Hopefully they will fix TurboTax soon. This feature will be used a lot.