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Returning Member
posted Oct 29, 2019 11:57:03 PM

Error when trying to add a bookmark

Using TurboTax Canada online edition.

When I try to add a bookmark, I get this error:

An internal error occurred while processing your request. If the problem continues, please contact technical support.

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1 Best answer
New Member
Oct 29, 2019 11:57:15 PM

This issue has been resolved. Please sign in to TurboTax Online and give it a try.

8 Replies
New Member
Oct 29, 2019 11:57:05 PM

Thank you for bringing this to our attention. We're investigating.

Not applicable
Oct 29, 2019 11:57:06 PM

Ok, so then what?  Did you fix it?

Returning Member
Oct 29, 2019 11:57:07 PM

Yes, this has been fixed.

New Member
Oct 29, 2019 11:57:09 PM

Yes, the error was resolved. Are you getting an error when add a bookmark in TurboTax Online?

Not applicable
Oct 29, 2019 11:57:10 PM

No, I bought the CD.  And yes, I cannot add any bookmark!

New Member
Oct 29, 2019 11:57:12 PM

Bookmarks in TurboTax CD/Download are working for me. Can you describe the error you're getting?

Not applicable
Oct 29, 2019 11:57:13 PM

Message: An internal error occurred while processing your request.  If the problem persists, please contact technical support

New Member
Oct 29, 2019 11:57:15 PM

This issue has been resolved. Please sign in to TurboTax Online and give it a try.