After the review of my information, I received an ERRORS FIX to enter the number of months from box 21 or box 23 of your T4A(P) slip. I did this even though the box information wasn't included with my T4A(P) and every time I correct the "error" and finish entering the information I keep getting the ERRORS FIX message for the same issue. How can I override this? When I "skip" this I still cannot Netfile my return.
Please make sure that you entered the number of months in the right box. Ex: If you were retired for a full year, you would enter 12 in box 23 only.
I have the same error and used the correct box and I entered this several times and it is still not working - this needs a software fix.
I have been using Turbo tax for several years but this error needs a software fix.
My problem was fixed - box 23 on the T4A(p) had 8 months, and when I keyed in the 8 it was not working, however the problem was that on the same form there were disability income as well and CRA did not have any months in box 21, however the software gave an error unless we put some months into box 21 as well.
I got help from customer service and was able to file.