Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Oct 1, 2024 8:56:53 PM

expired activation code for 2022 premier edition

expired on Aug 31 2024, how do I get it to work ?

0 7 1972
7 Replies
Moderator
Oct 2, 2024 8:52:46 AM

The activation code for your TurboTax 2022 software should not have expired. Can you clarify where it shows that it is expired?

 

Thank you for choosing TurboTax.

Returning Member
Oct 3, 2024 12:23:21 AM

  • re 2022 turbotax deluxe (purchased from Costco in Burnaby), after several attempts I noticed the activation code card mentions "activation code expires 08/31/2024" 

Level 7
Oct 15, 2024 8:43:47 AM

Please contact our phone support to assist you with a new code.

 

Thank you for choosing TurboTax.

Returning Member
Oct 24, 2024 3:11:39 PM

I tried to contact phone support over a dozen times in vain. I cannot get past your bot and speak to human support, it will not let me :

it does not understand what the issue is even though I repeated "the activation code does not work/ expired activation code" countless times, with responses such as cannot understand what I am saying, offer to email info, do I have case number etc etc.

It could not even take my  email info correctly even after repeating it numerous time.

the worst system in my experience.

Can you not convey the new code to me by email and cancel the expired code I have which I can convey to you by email?

This is getting incredibly frustrating, I would love to do a survey on your support system

 

Returning Member
Oct 24, 2024 3:18:23 PM

It is the 2022 turbotax Deluxe Online Edition 6LGL SDN8 F4F5 VW..  

Returning Member
Oct 24, 2024 3:32:13 PM

alternatively pl confirm what I can tell the bot for it to put me thru to human support, without it asking for my email because that has not worked either.

Moderator
Oct 25, 2024 6:03:47 AM

You can say speak to a representative. 

 

Thank you for choosing TurboTax.