fatal error when downloading updates

[petems1]

When I download the updates, I receive a fatal error message. I successfully downloaded the super patch but I still get the error message. This is from a 2022 TurboTax disc purchased from Amazon. 

[TurboTaxSusan]

Please try uninstalling the program and then use the download from our website to reinstall it. You can download TurboTax from this FAQ: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve the issue, please contact our phone support team at 1-888-829-8608 for more help.