Open TurboTax
I have now downloaded TurboTax standard 5 times and installed it on both desktop Windows 10 and on another computer in my home with windows 11. I had the same problem last year. I was able to finally get it to work in the windows 11 version. But not this year. It is now past Feb. 18 and still can not get into netfile even with NO errors. I have been using Turbo tax since 2010. Up until this pasty year or two I have had no problems, but these past 2 years the check for updates fail to work. This year uninstalling and reinstalling does not work. Every where I try for an answer than I must wait until after Jan 20. Now it says wait until mid Feb. Well mid Feb has past and I can get no help.
Netfile has not yet been opened by CRA. The CRA's NETFILE service for 2025 tax returns opens on February 23, 2026, with a filing deadline of April 30, 2026.
Thank you for choosing TurboTax.
Well it is now Feb 23 2026 and The down load is still the same. NO update automatically helping when I open TurboTax it say6s the same message TurboTax is unable to determine if an update is avaliable.
If reinstalling the software doesn't resolve the issue, please try running the update fixer tool (TTDCaUpdateFix.exe), which you can download from this LINK
If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

bmaciura
Returning Member
joe-secord2138
New Member
akh9
Returning Member
bourgeoisstephanie13
New Member
elykFFF
Level 2
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.