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Level 1
posted Apr 27, 2022 3:28:36 PM

Fixed an error but it is still showing up and preventing filing

I went back and fixed an error I was too young for, one of the provincial tax credits. I then went back to the end and the error message is still coming up. I went back and checked and I do not have that credit selected but the code won't clear and it won't let me file. Only allows me to print and mail or file later. How do I fix this

0 20 3416
20 Replies
Moderator
Apr 27, 2022 5:34:39 PM

Can you please provide more information about your problem? What is the exact error message that you are getting? What is the credit that you had to provide a fix for? Are you using TurboTax CD/Download or TurboTax Online? 

 

Level 1
Apr 27, 2022 5:44:20 PM

I am using the CD. 

Error says "we have detected a Netflix error"

"You have chosen to apply for the Ontario senior homeowners property tax grant but you do not meet the age requirements of being a lea....".

When I click "fix" and it jumped back to that page. Where is says do you want to apply, the box says no. 

Level 2
Apr 27, 2022 6:13:40 PM

I am having the EXACT same problem.  I just spent the past hour trying everything over and over, and it keeps insisting that I have this set to Yes, when it is set No (at least 10 times!!).

You have chosen to apply for the Ontario senior homeowners’ property tax grant but do not meet the age requirement

I am using TurboTax Standard 2021 - Downloaded

Level 2
Apr 27, 2022 6:14:54 PM

I am using TurboTax Standard 2021 - Downloaded

Level 2
Apr 28, 2022 7:06:45 AM

This is definitely a bug in the software, and it is preventing me from submitting my taxes!  Is there no actual TurboTax support??

Returning Member
Apr 29, 2022 11:44:41 PM

Same here ... It is preventing me from NETFILE due to the same error (and it won't go away no  matter what I do/fix in that area) ... 

 

Tomorrow is the deadline and this is frustrating. Is there a workaround/fix ? 

Returning Member
Apr 29, 2022 11:46:56 PM

Is there an update/fix for this ? This issue is affecting several of us and preventing from NETFILE ..With tomorrow's deadline, we need a response one way or the other from the TT inuit support please.

Returning Member
Apr 30, 2022 12:19:57 AM

I think I found the fix/workaround for this ... It let me proceed now though I still could not NETFILE as their site is not operational at this time ...

 

To fix the issue, I went into FORM mode, searched and opened then ONBEN form, then fro menu: I did "Edit->Forms->Clear Current Form" and "Edit->Forms->Close Unused Forms".. Then went back to my EasyStep and it let me proceed.

 

Level 2
May 2, 2022 3:59:54 PM

This fix worked for me, thank you for posting.

Intuit Alumni
May 3, 2022 9:09:55 AM

You are very welcome.

Thank you for using TurboTax.

New Member
Mar 1, 2023 10:29:09 AM

I am also having the same problem as everyone else. I am 71 andI rent. I am getting an error from Netfile for 2022 that there is an error. It say

 
To apply for the Ontario Senior Homeowner's Property Tax Grant, you must enter the amount of property tax paid in the current year
 

When I return to that box and ensure it is accurate as rent which is an option I am still getting an error and telling me to fix it. I am getting a very large refund which will help me financially. This is obviously a software error. The other comments were from previous years but I was able to file every year. Further, I have already paid you! Please fix

Level 15
Mar 8, 2023 6:29:24 PM

If you are using TurboTax Download Go into FORMS mode, searched and open the ONBEN form, then from menu: Go to Edit->Forms->Clear Current Form and  then Edit->Forms->Close Unused Forms". From here you can go back to EasySteps and file your return.

 

Thank you for choosing TurboTax.

Level 1
Mar 16, 2023 7:30:16 PM

Hi,

 

Yes, this is the solution but Turbotax (same with 2022 version) when asking you to fix the problem does not go to the ON-BEN page so there is no way to fix it under the Review mode.  you have to as posted navigate to the proper page.

Returning Member
Apr 27, 2023 1:38:19 PM

I have the same problem!

 

Moderator
Apr 28, 2023 5:13:01 AM

@ThatTimeAgain If you are using TurboTax Download Go into FORMS mode, searched and open the ONBEN form, then from menu: Go to Edit->Forms->Clear Current Form and  then Edit->Forms->Close Unused Forms". From here you can go back to EasySteps and file your return.

Returning Member
Mar 1, 2024 11:15:26 AM

  I am having the same problem. The 2023 Program has a major defect.  I need to file Quebec taxes and I am prevented from filing because the program never prompts or directs where to enter the 2022 Notice of Assessment Number.    Without entering this number it is absolutely impossible to file Quebec Taxes.  There is nothing in their help menu that answers how to address this issue.  Does anyone know a way to fix this???

 

 

 

 

 

 

Returning Member
Mar 1, 2024 11:30:55 AM

Is there ANYONE from Turbo tax that actually helps to solve program issues.

  It seems that if no one on this forum has a fix then you are out of luck!

The program is missing a prompt to enter the Quebec assessment number in order to file the taxes.

I'm never buying this program again after 30 years of using it!  There used to be a number to call.  Now all you get is a recorded message directing you to this website and the solution is nowhere in the list of topics.

Moderator
Mar 1, 2024 8:30:04 PM

Can you please contact our phone support team who can view your return to see the issue. 

 

Thank you for choosing TurboTax.

New Member
Apr 10, 2024 1:50:49 PM

I am using the 2023 Home and Business Turbo Tax and am experiencing the EXACT same error.  I am not able to fix the error as I have NOT selected the Ontario senior homeowners property tax grant.   WHAT IS HAPPENING!!

You have chosen to apply for the Ontario senior homeowners’ property tax grant but do not meet the age requirement of being at lea...

New Member
Apr 10, 2024 2:15:12 PM

The error is a system error as it does Not bring you back to the appropriate screen when you click on “Fix”. 

After going screen by screen I was finally able to fix the issue myself.