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markluckhardt
New Member

Full Service Billing Issue

Hi, I am going to check out and file my CRA return and the bill has a charge for "TurboTax Live Full Service" ($129.99) + "TurboTax Live Full Service - Additional return" ($129.99) listed. It is charging me twice, but I only have one return. I was expecting to pay $129.99 total. 

 

My "Tax Experts" chat has been non-responsive for days and I can't find any number to call to discuss these charges before I pay. Anybody have any recommendations on how to get resolution on this? 

1 Reply
TurboTaxSusan
Moderator

Full Service Billing Issue

For more assistance with this issue, please message us on social media or contact us by phone.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

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