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Returning Member
posted Mar 4, 2024 5:15:30 PM

Hello! My case number is 1529930633. I was supposed to receive new product in 24 hours, but is already past 48 hours and I still haven't received product key. Thank you

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8 Replies
Moderator
Mar 5, 2024 11:10:46 AM

Please check your junk/spam folder to see if it's gone there.

Returning Member
Mar 5, 2024 12:27:53 PM

I checked, nothing

Intuit Alumni
Mar 5, 2024 12:35:01 PM

Please verify your email and spam/junk folder as we have just resent the receipt to the email associated to this account. 

 

Thank you for choosing TurboTax.

Returning Member
Mar 5, 2024 12:47:14 PM

My email is: [email address removed] 

Returning Member
Mar 5, 2024 12:59:37 PM

I checked again, nothing. Could you make sure you send it to [email address removed]

Moderator
Mar 5, 2024 1:23:02 PM

An email was just sent to you 🙂 

Returning Member
Mar 5, 2024 1:25:46 PM

  • Got it now. Thanks!

Intuit Alumni
Mar 5, 2024 1:27:14 PM

You're welcome.

 

Thank you for choosing TurboTax.