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New Member
posted Jul 19, 2024 8:05:55 PM

Help Error code 15

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.
Message from the CRA:

CRA Result Code: 15
Your account is locked. If you need assistance, please contact us. contact us
You have 2 options:
• Recommended - Try NETFILE again in a few minutes.
Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.
If the problem persists, please contact TurboTax Customer Support for assistance.
• Print and mail your return to the CRA.

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1 Replies
Level 2
Jul 23, 2024 10:02:03 AM

As per CRA, Error code 15 means:

You have indicated this is a pre-bankruptcy return. Please delete the selected financial data statements. They should not be transmitted with a pre-bankruptcy return.

You can say NO to the bankruptcy question and then NETFILE.

 

However, If it is your first time filing an income tax return to the CRA, then it means CRA doesn't have any of your information. So you will need to print and mail your return this year, and next year you will be able to NetFile.

 

You will need to go back to the FIle section of your return and choose print to mail.

 

Where to mail your paper return.

 

Thank you for choosing TurboTax.