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Hi, signed in, got 'welcome back' message, advised loading info for spouse and myself but then cannot continue? screen shows only 'back' option? why can I not continue?

Unable to get started, no 'continue' option after signing in, how do I get started?
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Hi, signed in, got 'welcome back' message, advised loading info for spouse and myself but then cannot continue? screen shows only 'back' option? why can I not continue?

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.