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New Member
posted Oct 30, 2019 6:36:43 AM

How can I get phone customer support? My software is broken and I need to file my taxes ASAP.

I bought basic version to do my taxes. Cannot use netfile.I upgraded to standard. It doesn't work either. Tried to print the forms to mail. It does not work. I need customer support to fix this so I can file my taxes.

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1 Best answer
New Member
Oct 30, 2019 6:36:45 AM

Netfile is unavailable at this time, as per CRA.  CRA will activate netfile as of February 26, 2018.

https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview....

If you still wish to speak with someone,

Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:

https://support.turbotax.intuit.ca/contact/

We look forward to hearing from you.

3 Replies
New Member
Oct 30, 2019 6:36:45 AM

Netfile is unavailable at this time, as per CRA.  CRA will activate netfile as of February 26, 2018.

https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview....

If you still wish to speak with someone,

Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:

https://support.turbotax.intuit.ca/contact/

We look forward to hearing from you.

New Member
Oct 30, 2019 6:36:46 AM

I am trying to contact customer service but am unable to find the number. The link you have provided does not provide any contact information.

New Member
Oct 30, 2019 6:36:48 AM

How hard can it be to give out the f#$%$#$ customer service phone number