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New Member
posted Apr 30, 2023 12:28:48 PM

How can I verify my identity without using a phone number? I don't have the same phone number that's on my account, and I have an international number now.

Trying to log in to submit my taxes but I am getting blocked by the identity verification stage. The only options that come up are "Text a code" or "Call with a code", both with the same phone number that I don't have access to anymore. I need to be able to verify my identification by email and/or change the phone number on my account to my international one.

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1 Replies
Moderator
Apr 30, 2023 5:32:58 PM

Please visit this TurboTax FAQ to submit an account recovery request: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/873777