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New Member
posted Mar 10, 2025 3:58:29 PM

how do I check on my access code after getting error 21 on netfile?

i cannot open the netfile page to check on my access code

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1 Replies
Moderator
Mar 11, 2025 5:37:35 PM

If you are using TurboTax Online, go to the Tax Home page, click on Review, and then click on Continue/Start. Continue forward until you get to the page where you certify your info. That page will have a spot to enter/change your NETFILE Access code. Click "Yes I certify" to save your changes.

 

If your access code still doesn't work, you can try filing without it - it's optional.