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New Member
posted Oct 31, 2019 4:07:58 AM

How do I continue from the update information screen once I have verified my information? I see no 'continue' option. only an X at the top of the screen?

I am ready to submit my return.  I have entered my activation code and hit continue.  It takes me to an 'update your information' screen.  I confirmed that the information is correct.  Now I am stuck.  The only option lit up is an X at the top right of that screen which just cancels all i have done.  no continue button that i can find  Everything else is grey and cannot be chosen

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1 Replies
Level 13
Oct 31, 2019 4:08:00 AM

Please contact our support team, as they will be able to view your screen to assist you with Netfiling your tax return. Answer the questions, so it guides you towards the right team.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care):