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New Member
posted Apr 23, 2023 12:53:20 PM

How do I follow up with a TurboTax customer service request? I had a call with a representative and haven't heard back in almost two weeks.

My tax return for 2021 was done, but I never got the full return document added to my account. All I have is the 1-page summary, not the full return. I don't know how to check in on my customer service request as there is no number available for contacting a real person.

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6 Replies
Level 15
Apr 27, 2023 10:09:14 AM

Can you please confirm if you received a call back as of yet?

 

Thank you for choosing TurboTax.

 

 

New Member
Apr 27, 2023 2:15:19 PM

No I have not received a call back yet

Level 15
May 4, 2023 7:00:54 AM

Just confirming if they have contacted you as of yet?

New Member
May 4, 2023 3:01:11 PM

No I have not heard back at all yet.

Level 15
May 9, 2023 9:19:50 AM

I have put in for a callback for you. Please note that you should receive a callback within 24-72 hours.

 

Thank you for choosing TurboTax.

Level 15
May 10, 2023 10:11:20 AM

How do I use Audit Defence

 

Navigate to the return manager section. Once there select your filed return, the navigate to Audit Defence select the button for Audit Defence. 

 

If using TurboTax Download- locate side menu and select the option for "Review'-Then scroll down and select Audit Defence, from there you can choose to create a callback or schedule an appointment with a tax expert. 

 

Thank you for choosing TurboTax.