Needed help with my 2018 return so I added the plus package for support, but figured out the problem before I was contacted by support. This all happened within an hour. I also filed my wife's return first and then added the plus package for my own return and was charged for both returns.
When support finally called I was told the plus package includes the 7 year tax return storage and I could not get the returns deleted from "the cloud" and they would not give me my money back. I was told it is "company policy".
Is it really company policy to charge people for services they don't want and didn't use?