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andowrannls1
New Member

How do I get my money back? The software forced me to pay before telling me I couldn't netfile. I wound up using the free one instead but cant get money back

I had added a spouse to see if starting common law with my gf would change things, I was forced to pay before realizing I couldn't take her off the forms and couldn't netfile because of it. I had to use the free version and got less refund and now want my money back for the paid version i never used.
3 Replies
TurboTaxMary-Ann1
Level 13

How do I get my money back? The software forced me to pay before telling me I couldn't netfile. I wound up using the free one instead but cant get money back

Replied

khkh
New Member

How do I get my money back? The software forced me to pay before telling me I couldn't netfile. I wound up using the free one instead but cant get money back

I also was forced to pay before I found out I couldn't file. I ended up paying, then going elsewhere to file. I have tried multiple times to get my fee refunded, but have never received any response. This seems like a bit of a scam to me! 

TurboTaxBrenda1
Moderator

How do I get my money back? The software forced me to pay before telling me I couldn't netfile. I wound up using the free one instead but cant get money back

Please contact our phone support team at 1-888-829-8688 for assistance.

 

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